Terms And Conditions
Who we are
All Tanzania Local guide Adveture are operated by Travelling Limited, a company limited by shares registered and incorporated in the United Republic of Tanzania.
When the terms and conditions apply
These Terms and Conditions shall govern the relationship between Client and Altezza Travel; further- “the Company”) and apply in the following situations:
When the terms and conditions apply
When booking a trip with us directly or through one of our partners, which include various travel agencies and marketplaces, both sides automatically agree to be bound by these Terms and Conditions.
Please note that these Terms and Conditions stipulate the rights and responsibilities that you have while booking and taking part in our tours in Tanzania.
Our warranties and representations
We have all the necessary licenses and permits to organize and run Kilimanjaro climbing expeditions and wildlife safaris in the United Republic of Tanzania;
We possess relevant expertise and experience and have taken care of the travel arrangements for over 20,000 visitors of Tanzania so far;
All our Kilimanjaro guides, wildlife safari driver-guides and consultants have professional training in their respective fields;
All information that we use in marketing and advertising is true and correct. We do not exaggerate or misrepresent anything in the description of our products;
We are a tour operator, not a travel agency. No part of our adventures is handled by third parties with the exception of accommodation in certain hotels, which do not belong to our company, and domestic and international air travel services;
Treatment of your personal information
We shall require certain personal information to take care of your expedition arrangements. Such information includes your full name, age, nationality, passport information, diet, and medical particulars.
Parts of this information will be made available to the administration of the Tanzania wildlife areas for the processing of entry permits and to the accommodation providers to make your stay comfortable.
Communications and correspondence
To avoid travel scams, ensure that all and any communications with us are carried out through the following channels:
As a result of our proactive policies in regards to safeguarding all of our communications, we have not had any cases of our company being impersonated or misrepresented by malevolent third parties for their own gain. However, caution is always advised.
Booking and payment process
The booking process begins with your email or phone call to our offices. A personal travel consultant, whose responsibilities encompass all communications with you as well as planning and arranging all of the details of your tour, will be designated. Once all of the details have been agreed upon, an invoice will be issued enabling you to make a deposit confirming your booking.
Your adventure will be deemed confirmed once a deposit payment reaches our account, of which our designated travel consultant will inform you immediately. Depending on the type of your tour, the deadline for the deposit payment will be set by our consultant.
Full payment for your tour must be made 14 days before the scheduled commencement date, unless otherwise agreed with our consultant in writing. In any case, all of our travel packages should be fully prepaid.
Timely payments are essential, as these funds will be used to cover hotel reservations and other tour-related expenses, which – in turn – tend to be fully prepaid in Tanzania. Failure to make timely payments without prior notification of – or arrangements with – our Company may result in our cancelling your booking. Any deposit made may be forfeited according to our cancellation policies.